Submit your casino complaint:
free mediation
We offer free guidance first. If that does not resolve the issue, we’ll mediate for a resolution.
No fees – we only earn if you win (a transparent 15% fee). Arabic and English speaking mediators available. Submission Response within 48 hours.
Complaint form
Tell us, in confidence, about what happened.
What’s our post-submission process?
Day 1-3*
Confirmation of receipt of complaint. We contact the casino.
Day 4-7*
We investigate your complaint.
Day 8+*
We escalate if no response.
We are not a law firm. Casinos may refuse mediation. By submitting, you agree to the publication of anonymized cases.