Frequently Asked Questions (FAQs)
Learn how to fight unfair casinos and recover your money.
What services does GamblerLawyer offer?
GamblerLawyer provides guides on dispute resolution services between players and online casinos, advice on avoiding scams, and offers non-binding complaint mediation. We help players understand specific casino terms and negotiate with operators. However, we must emphasize that we are not a law firm and cannot give legal advice, nor can we assume your representation in court.
How do I file a complaint with you against an online casino?
To file a complaint, state your name, the casino's name, details concerning the event, and any supporting evidence (i.e., screenshots, emails). Please provide as much information as possible so we can investigate the matter to the best of our ability. Please note that you must first have complained to the casino(s) in question and exhausted their internal complaints process before we can assist.
What if a casino does not resolve my issue?
First, escalate the complaint by using the template emails we provided in our guide section. If the casino does not respond or provides an answer you are unhappy with, you may take further action. In that case, you can bring the complaint to us.
Can you guarantee that I will receive my money from the casino?
No. We only mediate disputes, so we cannot force the casino to pay. Nevertheless, doing everything possible to protect your side of the argument always helps. Keep evidence of terms, gameplay, and communications with the casinos.
Will my complaint be shared publicly?
Yes, but we will always anonymize any particulars of the complainant by using just your initials. This is for reasons of transparency and to educate fellow players and casino operators on best practices.
How long can the mediation process last?
It depends on several factors. Investigations can drag on because casinos seldom give a swift reply. We will continue to follow up with them and maintain a record of every communication, until we get a resolution.
Why did the casino block my account or cancel my winnings?
Common reasons include violating bonus terms, failing verification (KYC), or hitting hidden win caps—demand written evidence from the casino to challenge their decision.
What are the fees for using GamblerLawyer?
If we have been able to recover your funds, we charge a 15% fee on the amount of funds recovered, which is taken directly from your winnings.
What should I do if I am being accused of "bonus abuse"?
Review the casino's terms for any inconsistencies, request evidence for the alleged breach, and use our Bonus Confiscation Template to contest the accusation formally.
How do I prevent a dispute with a casino?
Always read the terms carefully—bonus rules especially—and take a screenshot of everything. Do not play restricted games with bonus funds. If something does happen, act fast and professionally.
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