Our privacy policy
Last updated: 14 Aug 2025
Data we
collect
We process only what’s necessary for dispute resolution:
-
Identity Data: Name, email, country (for complaint submissions).
-
Case Details: Casino name, transaction IDs, and screenshots (to validate claims).
-
Technical Data: IP address and the browser type (for security and analytics).
Data we
do not collect
Race, religion, health, personal data, and financial data beyond transaction proofs.
How we
collect this data
Directly From You:
-
Complaint forms, emails, chat support, phone calls.
-
Automatically: Cookies (see Cookie Policy) for site functionality.
-
Third Parties: Submitted info (only with your consent).
How we
use your data
Purpose |
Data Used |
Legal Basis |
Resolve complaints |
Identity, Case Details |
Contractual necessity |
Improve services |
Technical Data |
Legitimate interest |
Prevent fraud |
IP, Transaction IDs |
Legal obligation |
Data
sharing
We share data with:
-
Casinos: To mediate your complaint (only with your consent).
-
Regulators: If escalation is required.
-
Service Providers: Secure hosting, analytics (under strict contracts).
-
Our website visitors: case details may be published using initials only
Please note that some user data may be used for sales and marketing purposes.
Your
rights
You can:
-
Withdraw consent (e.g., opt out of email or the complaints process)
-
Access, correct, or delete your personal data.
-
Request for a copy of your personal case file.
To exercise your rights, please contact info@gamblerlawyer.com. We respond within 30 days.
Data
retention
-
Active complaints: Stored for 3 years post-resolution.
-
Withdrawn/completed cases: Anonymized for our analytical and research purposes.
Security
-
We utilize encryption methods, robust access controls, and regular audits to safeguard your personal data.
Supervisory
authority
Lodge complaints with your local data protection agency (e.g., ICO for UK users).
Have a complaint about us?
Send to: info@gamblerlawyer.com
don’t wait any longer
Contact GamblerLawyer Today
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