Terms & conditions
Last updated: 14 Aug 2025


Acceptance of terms
Services provided
User responsibilities
Complaint process
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Submission process: Complaints must include the casino name, username, and requested details as far as possible.
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Mediation: We serve as a neutral intermediary to facilitate negotiations with casinos. There are no guarantees of outcomes — we must maintain a position of fairness that does not contractually obligate us to enforce any given resolution.
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We may publish your case anonymously for instructional purposes.
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A fee of 15% of recovered funds is payable to us by the complainant.
Intellectual property
Use of our materials for republication must be approved by us, with attribution.
Privacy policy
We collect information such as your email address and IP address as part of the complaint processing and to improve the quality of our services. We never sell your data. Please see our Privacy policy.
Limitation of liability
Public disclosure of complaints
By using GamblerLawyer.com, you hereby agree:
a. Visibility of complaint
Any complaint you submit may be published in full on our site to increase transparency within dispute resolution, educate other players about the activities of casinos, and encourage and incentivize Casinos to reach fair resolutions.
b. Anonymizing
We shall redact personally-identifiable information (such as full names, addresses, and payment details) before publication, restricting it to initials only. Please refer to our privacy policy for further information.
c. Licensing and moderation rights
You hereby grant us a royalty-free, perpetual license to use, modify, and publish your complaint material for operational and educational purposes. We reserve the right to: Edit/redact delicate information; Reject/remove any complaints that contravene our guidelines (e.g., false claims, use of offensive language).
Non-financial cases
Governing law
Contact us
If you have any questions or need to file a complaint:
Email: info@gamblerlawyer.com
Website: GamblerLawyer.com
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